How an agent differs from chat
A chatbot primarily answers questions. An agent can also use approved tools to create an enquiry, draft a document or retrieve a CRM status. Each action needs a defined workflow and limited permissions.
Where to start
Choose a repeatable task with a verifiable result, such as classifying an enquiry and preparing a record for a manager. Payments, deletions and publication are best kept under a responsible person’s approval.
What implementation includes
We document the workflow, connect permitted data and configure limits and an action log. We test failures and handoff. AI agents and integrations start at RUB 60,000; timelines and external service costs are agreed separately.
DeLuxe.Ru guide · Reviewed 29 October 2026