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Monitoring

Automatic checks of availability, errors, disk space, certificate expiry and other agreed indicators. Alerts help a responsible person investigate problems promptly.

What to monitor

Availability, response time, errors, free disk space, certificate and domain expiry, and successful backups. Stores can also benefit from a checkout workflow check.

How alerts work

Checks run at agreed intervals. An incident alerts a responsible person, rather than simply arriving in a shared inbox. Critical services can be checked from several locations to help distinguish a local connection problem from a wider outage.

What to agree first

Define checks, notification channels and response responsibilities. Monitoring detects an issue but does not automatically resolve it; maintenance and on-call coverage need a separate agreement.

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